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To Fix Or not to fix?

The trend for vacuum servicing & repair is due possibly to the huge financial savings.

Of course, if your vacuum is always in peak condition, cleaning is faster, and life becomes that little bit easier. Furthermore, throwing away plastic is no longer socially acceptable.

BUT….. it makes sense for you to get a professional inspection BEFORE you make any decisions.

So stay in control and discover the best options for you. With a FREE No-Obligation Health Check.

Booking an appointment takes less than 1 minute with this form.

Already Know  The Fault?

Satisfaction Guaranteed

First rate free service,dried the filter and removed some dogs hairs - no charge. Well worth the journey from Southampton.
Roy V Martin
Roy V Martin
2018-12-03T12:23:42+0000
I booked my old Dyson in for a service and a repair. I heard back really quickly what the issue was and how much it would cost me. My Dyson was fixed in no time. It is like i have a brand new Dyson. It was so clean and the suction was so powerful on it. I would highly recommend The Dyson Hub to everyone.. Thank you Kerry.... 😉
Sue Lambe
Sue Lambe
2018-11-20T16:27:18+0000
I was very pleased with my recent experience at the Dyson Hub. The initial investigation was thorough and the results emailed to me in 24 hours. The repair and clean was carried out very quickly and all work was explained to me beforehand . The staff were polite and helpful. It was so convenient to be able to park outside the shop to drop off and pickup my dyson.
Ann Murray
Ann Murray
2018-11-12T22:28:02+0000
Got my hoover back, as good as new.
Andy Fleet
Andy Fleet
2018-11-12T08:33:27+0000
I just had my v6 repaired and serviced. With 3 girls and a dog in the house it’s fair to say that the hoover is regularly used and it’s normally full of hair! Since getting it back it’s working like new again. Would highly recommend and much cheaper to get it serviced every now and then rather than buying new!
Lauren Galloway
Lauren Galloway
2018-11-09T19:55:20+0000
Wonderful service , took my dyson dc40 in expecting a fortune for a brush bar , Recon one fitted in 10 minutes Brilliant
Wendy Tucker
Wendy Tucker
2018-07-14T11:07:33+0000
I’ve just got my dc04 back from the Dyson Hub, amazing transformation. Apparently the clutch had gone. It’s come back spotlessly clean and working as good as if it were new. The staff are friendly and really helpful and I would recommend anyone to take their Dyson to the Hub. Thanks again.
Jane Chapman
Jane Chapman
2018-06-01T14:42:39+0000
John Wilson
John Wilson
2018-05-12T09:53:57+0000
Absolutely amazing service, the new part ordered for my cordless Dyson arrived within 24hrs and very well packed, do not hesitate to use this company!
Terry Judkins
Terry Judkins
2018-01-19T21:23:56+0000
Went in today to find out why my dyson was not working very well. They found a blockage and reminded me hoe to clean. Will definitely take it back for a service in new year. Very nice ladiesNot so easy to find as it is round the back of the other unitsMany thanks
Debi Garrod
Debi Garrod
2017-11-29T19:12:11+0000
I'm quite sceptical about reading reviews on home pages however I feel that i must leave feedback about Dyson Hub. I dropped of a well used and getting old dirty battered and not fully functioning Dyson DC24. The Dyson was on its last legs and consideration was given to renewing it with another Dyson or Shark machine however I chose to give Dyson Hub a chance first as it was the cheapest option and so I had nothing to lose. I dropped of the machine the following day and received a phone call 5 days later saying it was ready to collect and that the machine was repaired. Amazing, I picked up a machine that was to all intensive purposed almost new looking.........Dyson Hub had cleaned the machine inside and out, repaired the revolving brush and switch and all done quickly and with a refreshing cheery attitude. Well done. The machine cleans like it was new many years ago and I feel that I should have used them sooner, all I can say is that i recommend Dyson Hub in Havant with 100% conviction and that I believe you wouldn't regret it. Well done to all involved.
Kenneth Turner
Kenneth Turner
2017-10-14T13:52:01+0000
Alex Noble
Alex Noble
2017-09-21T19:50:30+0000
Excellent service. Good value. Machine came back like new. Would highly recommend.
Chris Hovey
Chris Hovey
2017-09-18T12:40:09+0000
Really helpful lady served me, was able to tell instantly what the problem with my Dyson was and fixed it in no time at all. Would definitely recommend. No appointment was necessary just turned up.
Jeanette Martin
Jeanette Martin
2017-08-15T17:55:26+0000
Mark Granfield
Mark Granfield
2017-08-10T14:02:22+0000
Just had 2 dyson's repaired and serviced, Excellent customer service and both cleaners work like new. Thank you Kerry and the team.
Wendy Carlyle
Wendy Carlyle
2017-07-06T18:49:06+0000
Kimberley Piper
Kimberley Piper
2017-06-25T11:04:18+0000
Brilliant service and very friendly staff. No quibble on replacing a split part i purchased from them late last year. Done on the spot too. Would highly recommend.
Julie Healy
Julie Healy
2017-05-11T09:45:59+0000
I always used the Dyson shop when it was in Kingston Crescent, fantastic service & always with a smile � i will be seeing u again very soon in need of repairs!
Julie Brown
Julie Brown
2017-04-19T08:18:30+0000
Writing on behalf of Uppercut hair studio southsea . Perfect service ! Collection and delivery was as arranged really professional and both hovers are working perfectly ! Many thanks Uppercut Hair Studio, Southsea
Emma Clifton
Emma Clifton
2017-04-07T08:53:03+0000
First class customer service and product knowledge
Karen Brar
Karen Brar
2017-03-20T12:02:22+0000
Fantastic - really friendly welcome, quick efficient service (fixed in less than one working day) and very good pricing. Would definitely recommend them for anything Dyson -it's like an Aladdin's cave of all sorts of bits and pices.
Greg Eaton
Greg Eaton
2017-02-27T19:05:07+0000
Can't rate the Dyson Hub highly enough....the customer service is fantastic... I have had a service carried out which made our Dyson as good as new and I've had a repair carried out which saved me buying a new Dyson. Would definitely recommend....
Paul Matthews
Paul Matthews
2017-02-05T08:42:37+0000
This place has got customer service nailed I would 100% recommend them to anyone. I had the head replaced on my dc25 and had a few electrical faults since. I have had to take the machine back twice over the last 6 months. I have been given a replacement while I waited and they have sorted the problem at no extra charge. Thanks again what a great service
Scott Barton
Scott Barton
2017-01-29T10:23:27+0000
Very efficient friendly staff - excellent service
Julie Dennett
Julie Dennett
2017-01-28T17:23:23+0000
Amazing service and great value. Good range
Tony Finn-Ford
Tony Finn-Ford
2016-12-17T13:57:19+0000
Full marks to Dyson and Ben of the Havant Branch, re after sales service and customer care. My wife and I turned up late on a Sunday afternoon only to find that we had missed the closing time, and faced a locked gate! – However, Ben, being part of the team seeing our disappointment, very kindly opened the store back up again for us and produced the crucial part in seconds, from the extensive range in stock.These are the crucial elements of what show a very responsible and caring attitude to customer satisfaction, ensuring confidence in buying their products! Much appreciation fromKaren & Tony of Southsea
Karen Stevens
Karen Stevens
2016-11-28T07:22:37+0000
I popped in yesterday a purchased a refurbished Dyson. Great service and great price...highly recommend
Jez Hart
Jez Hart
2016-07-28T08:29:58+0000
Fantastic service, I dropped the top of my Dyson on a tiled floor, replaced with a second hand reconditioned one!
Belinda Colley
Belinda Colley
2016-06-10T14:22:55+0000
Thank you so much for recommending a new filter for my dyson. I've only just put it in and tested it out and it feels like new again! Never knew just putting a new filter in would make such a difference. Will be coming over again soon with my dyson for a service and a bit of tlc. Thank you so much once again xx
Hannah Tee
Hannah Tee
2015-12-29T00:13:04+0000
Helpful staff and friendly. Awesome service would highly recommend them
Sue Gover
Sue Gover
2015-11-30T12:41:40+0000
Ryan Frank
Ryan Frank
2015-11-09T13:54:43+0000
John James Thompson
John James Thompson
2015-11-09T12:43:14+0000
Had my 13 year old dyson animal serviced and parts replaced. Very happy with the service i got and kept me informed with all work carried out. Defo use again
Kelly March
Kelly March
2015-10-06T12:32:45+0000
service is great ,staff are very helpful .and will always find you a dyson to fit your budget , i would not go anywhere else
Sue Orrell
Sue Orrell
2015-09-26T11:22:26+0000
Fantastic, great value, knowledgeable staff who always provide exceptional customer service.
Sarah Corbett
Sarah Corbett
2015-09-26T10:04:21+0000
Laura Powell
Laura Powell
2015-09-25T21:40:39+0000
Excellent customer service! These guys managed to sort out a Hoover for me at really short notice, all whilst successfully running a charity fundraiser at Victorius last weekend. Thanks so much for making time for your customers despite all the extra hard work you were doing. It's that kind of excellent service and understanding the individual customer needs that make you a benchmark for others to follow. Highly recommended ⭐️⭐️⭐️⭐️⭐️
Angelique Larue-Hill
Angelique Larue-Hill
2015-09-04T22:26:25+0000

Happy Portsmouth Customers

Years in Business

Tonnes of plastic saved from landfill

Discover More About The South Coast’s Most Famous Vacuum Cleaner Workshop

Equal Opportunities

A repair workshop which is owned and managed entirely by women often receives such positive and encouraging acknowledgments. While a person’s gender has very little to do with their ability to perform a job, it is currently popular for people to be labelled and categorised by their sex. The new owner of the business worked as a Manager for three years before taking the reins in April 2018.  So she has a true hands-on approach to running the front and the back end of her business.

 

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Widespread Popularity

It is satisfying to know that by providing a service such as vacuum cleaner repairs and vacuum cleaner servicing it makes a huge positive impact on the lives of thousands of Portsmouth residents. Many customers use the facility on a Monthly basis to avoid having to do the dirty, dusty maintenance at home. Adding this tiny job to your cleaning schedule eliminates struggle and loss of suction overall. However, some customers prefer to use their vacuum cleaner regularly until it decides to slow down and vacuuming becomes less effective, then drop it in for a service.

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Keeping Up With Demand

The services provided have changed periodically over the years to keep up with customer demand. Online reviews have been consistently positive which is a great way of knowing when things are being done well. Many businesses focus entirely on the job they are hired to do. However, it is important to understand the reasons why a customer makes contact. This one rule of thinking ensures that every single customer gets what they need and wouldn’t find a better deal anywhere else. There is absolutely no point in offering a product or service to every customer who walks in the door regardless of their circumstances.

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The Dyson Hub / Dyson

Although the current business model and mission statement of Dyson makes it unworthy of its reputation, the basis of Copnor Road Vacuum Service & Repair was built on Dyson products which were produced from 1995-2014. Despite Dyson losing the respect of independent retailers and repair centers, many years ago, it did continue to produce excellent vacuum cleaners right up until the DC33 which was the peak model. This goes hand in hand with the workshop opening its doors to other brands of vacuum cleaner. In recent years brands such as Shark and G-Tech are beginning  to knock Dyson off the top spot due to the quality of its products being disproportionate to the retail price.

 

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History

One of the most  frequently asked questions is:  “Is this the same place that used to be in Kingston crescent?”. The answer is yes, and is always responded to with a satisfying “Great!”. Although the business and its processes have developed over the years from back-street repair shop in to professional and well established business, the foundations have always been the same. The changes made to the name of the business as well as the physical location moves have been partly down to growth and a natural progression, while others were ‘mistakes’, or what any successful entrepreneur would call a ‘learning curve’.

 

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Retail & Leisure Awards

In 2017 ‘The Dyson Hub’ was nominated for The Portsmouth News Retail & Leisure Awards. In itself this was a huge honour that somebody or some people thought the business was worthy of recognition at this prestigious ceremony. What made this even more exciting is that the business went on to become a finalist. The award ceremony was such amazing fun. The food was incredible and the drinks were flowing all night. It is very difficult to remember what the entertainment was, but that is possibly something to do with how much alcohol there was.  

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News

Here are a few stories you might like

Before And After

This is a general example of what we do all day at The Dyson Hub. The DC33 is our favorite model. not only because it is the best Dyson for picking up dirt. But it always comes out looking great. Customers are always super happy!!

Could This Mean The End of Sleepless Nights?

While I find Dyson's later products rather tiresome and a little bit of a rip-off, I love the HP02. This Hot & Cool fan is also an air purifier. The benefits of these incredible things include a better quality of air. After several years of putting up with...

Breaking Windows Is Our Trademark!

In 2010 when we got the keys to our larger store in Kingston Crescent (Moving from the small one which is now a beauty parlor)  we broke the front window trying to remove old graphics. In true Dyson Hub style we did exactly the same thing the day we came to Copnor...

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